Nest & Flow – Privacy Policy

At Nest & Flow, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or make a purchase.

By using our website, you agree to the practices described below.

🔐 Information We Collect

🧾 Personal Information

When you place an order or contact our support team, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment details processed securely through third-party payment providers

Nest & Flow does not store your full card information.

🌐 Usage Data

Certain information may be collected automatically when you browse our website, including:

Pages visited and time spent on the website
Clicks and browsing activity
Device type
Browser type
IP address

🍪 Cookies & Tracking

We may use cookies to:

Enable essential website functions
Save your cart and preferences
Improve your shopping experience
Understand how visitors use our website
Analyze website performance

You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

💡 How We Use Your Data

We may use your personal information to:

Process and deliver your Nest & Flow orders
Send order confirmations, shipping updates, and delivery notifications
Provide customer service and respond to questions
Improve our faucets, trash cans, and other home products
Improve website functionality and shopping experience
Prevent fraud and unauthorized transactions
Send promotional offers, restock updates, and new product information when you have provided consent

🔒 Data Security

We use reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

Payments are processed through secure and PCI-compliant payment providers.

We do not sell your personal information.

Your information is only shared when reasonably necessary to process your order, provide services, comply with legal obligations, or operate our website.

🤝 Sharing with Trusted Third Parties

We may share limited personal information with service providers such as:

Payment processors, including Stripe or PayPal where available
Shipping and logistics providers
Website and ecommerce platform providers
Email service providers used for order and account communications
Analytics providers
Customer review platforms when you choose to participate

These service providers may only use your information for the services they provide on our behalf and are expected to follow applicable privacy and data protection requirements.

🧾 Your Rights

Depending on where you live, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where legally permitted
Object to or restrict certain uses of your information
Withdraw marketing consent at any time
Unsubscribe from promotional emails
Manage cookies through your browser or available cookie settings

Some information may need to be retained for legal, accounting, fraud prevention, or order record purposes.

📨 Communication Storage

Messages sent through our website, contact forms, or email may be securely stored to:

Provide customer support
Maintain records of orders and customer requests
Resolve complaints or disputes
Meet legal and business record requirements

Customer communications are handled confidentially and only accessed where necessary.

🛠️ Policy Updates

We may update this Privacy Policy from time to time to reflect:

Changes in legal or regulatory requirements
Updates to our website or services
Changes to how personal information is processed

The latest version of this Privacy Policy will be available on this page.

💬 Contact Us

If you have questions, requests, or concerns regarding your personal information or this Privacy Policy, please contact us through our Contact Us page.

At Nest & Flow, we aim to provide a secure and transparent shopping experience whenever you browse or purchase from our store.