Nest & Flow – Terms & Conditions

Welcome to Nest & Flow, your destination for practical, stylish, and high-quality faucets, trash cans, and home essentials designed for modern everyday living.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Nest & Flow website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer where required by applicable consumer protection laws.

3. Company Information

Company Name: ARDENTPEAKLTD
Registration: 17420789

4. Our Offer

At Nest & Flow, we are committed to:

Providing high-quality faucets, trash cans, and practical home essentials

Offering modern kitchen and bathroom fixtures, waste management products, and everyday home accessories

Displaying accurate product descriptions and realistic product images

Maintaining transparent pricing, including applicable taxes and shipping fees at checkout

Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after checkout.

Payments are securely processed through trusted third-party payment providers.

Nest & Flow reserves the right to cancel orders due to suspected fraud, pricing errors, payment issues, or stock availability.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

Items must be unused

Items must be returned in their original packaging

Items must be in resellable condition

Items must not have been installed, altered, or damaged

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective, damaged upon arrival, or incorrect.

Items must be returned in their original condition.

Approved refunds will be issued to the original payment method.

Products showing signs of installation, modification, or improper use may not qualify for a return unless they are defective.

8. Pricing

All prices are listed in USD.

Nest & Flow reserves the right to correct pricing errors at any time.

International customers are responsible for customs duties, import taxes, or other applicable charges where required.

9. Product Quality & Warranty

All products are quality-checked before shipping.

Please note:

Product colors and finishes may vary slightly due to lighting, photography, or screen settings.

Minor variations may occur due to manufacturing materials, finishes, or product design.

Customers should check product measurements, specifications, fittings, and compatibility before installation.

Any product issue should be reported within 14 days of delivery.

Warranty does not cover:

Misuse or improper handling

Normal wear and tear

Damage caused by improper installation

Damage caused by harsh chemicals or unsuitable cleaning products

Damage caused by incorrect use or excessive force

Damage caused by unauthorized modification or repair

Damage resulting from failure to follow product care or installation instructions

Professional installation may be recommended for certain faucet products.

10. Shipping & Delivery

Orders are shipped to the address provided during checkout.

Delivery may take approximately 7 to 14 days depending on the destination and logistics conditions.

Delays may occur due to customs processing, shipping carriers, weather conditions, public holidays, or high order volumes.

If delivery fails or an order is confirmed as lost during transit, Nest & Flow may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit and debit cards, PayPal, and other secure payment methods available through our website.

For payment-related issues, please contact our support team promptly.

12. Complaints & Customer Support

Please report order or product issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

Replacement

Refund

Store credit, where applicable

The available resolution may depend on the nature of the issue and applicable consumer protection requirements.

13. Dispute Resolution

Nest & Flow aims to resolve customer disputes fairly and efficiently.

If a dispute cannot be resolved directly, it may be referred to an independent mediator or another appropriate dispute resolution process where applicable.

14. Force Majeure

Nest & Flow is not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, shipping carrier disruptions, supply chain interruptions, government restrictions, customs delays, or similar events.

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide additional rights or protections.

16. Changes to Terms

Nest & Flow reserves the right to update these Terms & Conditions at any time.

Any updated version will apply from the date it is published on our website.