Nest & Flow – Return & Refund Policy

At Nest & Flow, we’re committed to providing practical, stylish, and high-quality faucets, trash cans, bathroom fixtures, kitchen fixtures, and home essentials. If something is wrong with your order, our team will work with you to resolve the issue fairly and clearly.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

You contact us within this timeframe

The item is unused and in its original packaging

The item is damaged, defective, or incorrect

The item has not been installed, modified, or altered

🚫 Non-Refundable Items

We do not accept returns for:

Items that have been used, installed, washed, modified, or altered after delivery

Items returned without their original packaging

Custom or made-to-order products

Final sale or discounted items where stated at the time of purchase

Products marked as non-returnable at checkout

Items damaged due to misuse, improper handling, incorrect installation, or excessive force

Products damaged by unsuitable cleaning chemicals or improper maintenance

📝 How to Request a Return

To request a return, please contact our support team and provide:

Your order number

A brief explanation of the issue

Clear photos of the product and packaging where applicable

For damaged or defective items, we may also request additional photos showing the affected area.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information before approving the return.

2. Return Instructions

If your request is approved, we will provide:

The return address

Relevant shipping instructions

Return shipping costs are the customer’s responsibility unless:

The item is defective

The item arrived damaged

The wrong item was delivered

3. Refund Issuance

Once your returned item has been received and inspected:

Your refund will be issued to the original payment method

Refund processing usually takes 5 to 7 business days, depending on your bank or payment provider

Your payment provider may require additional time before the refunded amount appears in your account.

📌 Important Notes

All returns must be approved before they are sent back.

Items must be returned in their original condition and packaging.

Shipping fees are non-refundable unless the item is faulty, damaged, or incorrect.

Products showing signs of installation, use, modification, damage, or missing parts may be rejected.

Please check faucet dimensions, fittings, specifications, and compatibility before installation.

Installation-related damage is not covered unless the product was defective before installation.

Repeated or suspicious return requests may be reviewed and declined where permitted by applicable law.

💬 Need Help?

If you have questions about a return, refund, damaged item, or incorrect order, please visit our Contact Us page.

Our support team will assist you with your Nest & Flow order and help resolve eligible return or refund requests.